Contact us
Email [email protected]. It helps to include:
- the email address on your WardoAI account,
- your phone model, and whether it’s Android or iPhone,
- what you were doing and what happened. A screenshot is great.
We’ll never ask for your password or a sign-in code. Don’t send them to anyone, including us.
Email the teamSigning in
I didn’t get the verification email
Check your spam or promotions folder. Still nothing? Tap Resend link on the verification screen, then open the newest email.
I forgot my password
On the sign-in screen, tap Forgot password? and we’ll email you a reset link. If you signed up with Google, use Continue with Google instead.
Photos and your closet
The camera or my photos won’t open
WardoAI needs permission to use the camera and your photos. Allow it in your phone’s settings under WardoAI, then try again.
Wardo isn’t tagging my clothes
Clothing scans need your permission. Turn them on in Settings → Privacy & help. For the best tags, shoot one piece at a time on a plain background, in good light.
Do I need to add my whole closet?
No. Start with a few favourites. Wardo styles you with whatever’s there, and gets better as you add more.
Wardo and try-on
Wardo won’t reply
The Stylist needs your permission too. Turn it on in Settings → Privacy & help, and check you’re online.
Try-on says I need a photo
Try-on uses a full-length photo of you, head to toe. Add one in your profile, then choose the pieces you want to see. There’s a daily limit on new previews.
The mic isn’t working
Allow microphone access for WardoAI in your phone’s settings, and turn on voice in Settings → Privacy & help.
Reminders and weather
I’m not getting outfit reminders
Allow notifications for WardoAI in your phone’s settings. Reminders are set on each phone, so set them on every phone you use.
The weather isn’t showing
Weather needs location access. Allow it for WardoAI in your phone’s settings and pull down on Home to refresh.